Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oncapeclothing@gmail.com. Please note that returns will need to be sent to the following address: 3 Essex Street, Apt.2, Salem MA, 01970

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oncapeclothing@gmail.com. 

 

Refunds
We do not do refunds, but we will offer an exchange on clothing that is of equal value to your original returned item. 
If more than 15 business days have passed since we’ve approved your return, please contact us at oncapeclothing@gmail.com.

 

Exchanges
Once a return is accepted, we will contact you to see what apparel you would like to exchange your returned merchandise for. If it is available, we will send it to you, but you, the consumer, will be responsible for the cost of the shipping label. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.